Effects of Employee Engagement Strategies on Workforce Retention in Service Industries

Author(s):

Simran Khatri, Arvind Meena, Deepika Solanki

Affiliation: Department of Management Studies, JB Knowledge Park, Faridabad, Haryana, India

Page No: 15-19

Volume issue & Publishing Year: Volume 2 Issue 11 , 2025-11-30

Journal: International Journal of Modern Engineering and Management | IJMEM

ISSN NO: 3048-8230

DOI: https://doi.org/10.5281/zenodo.18088011

Abstract:

Employee retention has become one of the most pressing challenges in the service industry where organizations heavily rely on human capital for consistent service quality, customer satisfaction, and business continuity. This study examines the influence of employee engagement strategies on workforce retention across various service sectors including hospitality, banking, healthcare, and IT-enabled services. Through a mixed-method approach combining survey data from 210 employees and interviews with 15 HR managers, the research evaluates key engagement drivers such as recognition practices, internal communication, work-life balance initiatives, career development opportunities, and leadership support. The findings reveal that highly engaged employees demonstrate significantly stronger organizational commitment, reduced turnover intentions, and improved job satisfaction. Among the engagement strategies, leadership communication and career advancement opportunities emerged as the strongest predictors of retention. The study concludes that a well-structured engagement framework directly enhances workforce stability and recommends organizations prioritize personalized development plans, inclusive leadership, and continuous recognition mechanisms to strengthen long-term employee loyalty.

Keywords:

Employee Engagement; Workforce Retention; Service Industry; Leadership Communication; HR Strategies; Job Satisfaction

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